What forms
of payment do you accept?
We honor American Express, Discover, Visa and Mastercard.
Debit cards displaying a Visa or Mastercard symbol
are also acceptable. Credit
cards are the preferred & requested method of
all order payments at Uniform Corner.
We do not accept checks, money orders or PayPal
for online transactions. Checks or money
orders are accepted only when received through traditional
mail included accompanying a completed order form
from our catalog. We do not provide C.O.D.
services. A payment up front in an acceptable
form is required for all orders as necessary to
validate & begin processing.
You may order via internet, fax, phone & traditional
mail, however to receive internet pricing you must
place your order online.
We do not currently charge or bill on account to
customers out-of-state. However, if you are an office,
organization or business located within Alabama,
you may apply for a corporate charge account subject
to credit approval. Please call 256-539-0155 or
1-800-369-2507 to request a credit application.
How long will it take to receive
my order?
If your item/items are in stock &
your payment has cleared, your order will be shipped
within 48 hours. If your items are not in stock,
please allow 2-3 weeks. Non-stock or backordered
items require this time due to their special order
nature & the variety of styles/sizes and colors
we are able to offer.
Monogramming will extend your shipping policy 3-5
business days.
We strive to complete & ship your order to you
as quickly as possible. Our merchandise is reordered
regularly from the manufacturers.
Who do I contact in case I have a
question about my order?
Customer service is available Monday
through Friday from 9:00 a.m. to 5:00 p.m. Central
Standard Time at 1-800-369-2507. You may also email
our customer service department at UCservice@UniformCorner.com.
Am I charged sales tax?
If you reside in Alabama, an 8% sales
tax will be calculated & added to your order.
If you are outside of Alabama, you are tax exempt
& sales tax will not be charged.
Is this site secure?
Yes. We use SSL industry-standard
encryption technologies when transferring and receiving
consumer data exchanged with our site. All credit
card numbers are encrypted when the order is placed
using 128-bit encryption. They are only decrypted
after they reach our computer. They are not held
in clear text on any web site. We know of no documented
cases of credit card fraud using our shopping system
over the internet.
Is my contact information shared
with other companies?
No, we will never share your information
with anyone else. For further information, please
read our public privacy
notice.
Why do you need the exact address
as used on my credit card as my billing address?
It is important that you give us
this information in correct detail so that our credit
card authorization system can identify you as the
account holder & clear your payment successfully.
This process protects the consumer from theft &
fraud.
If your billing address cannot be authorized, we
will contact you to determine the correct information.
What suggestions do you have in most
successfully purchasing uniform apparel online?
It is important that you have your
measurements taken often & properly before you
place your order. We recommend that you have someone
knowledgable to measure you than doing it yourself
for better accuracy. Once you have recorded your
measurements, refer to the appropriate size chart
which corresponds with your chosen product online
& choose your size accordingly. This is especially
important if you have never previously worn one
a certain brand you & unfamiliar with its fit.
For each product requiring a fit on our site, you
will find a link to its size chart in the product
detail before you click the "Add to Cart"
button. You may also find all brand charts here.
We would like to suggest that our
customers always buy solid colors within the same
brand to better insure that your colors will match,
however no dye baths even within the same manufacturer
are guaranteed to be exactly alike.
Our advanced
search feature can also help you better identify
exactly what you are looking for in terms of style
number, price range, color & fabric.
Please feel free to contact
us for any reason if you have questions or concerns
before placing an order.
Will my item color match the color
I view on your site?
We use electronic representational
color formulas & swatches provided by our product
manufacturers, however due to the differences in
individual monitor calibration & computer video
cards we cannot guarantee that your color will be
exact to what you see on your screen. All displays
vary & we cannot be held liable in cases of
returns or exchanges based on this fact.
How much am I paying in shipping?
Shipping is based on quanity of items,
subtotal amount & location:
Free shipping for internet orders over $150 apply
to the Continental U.S. only. Any product shipped
free is subject to a minimum 10% restocking fee
if returned.
What locations do you ship to?
We ship within the Continental U.S.
as well as Alaska & Hawaii. International orders
are not eligible for processing at this time.
What shipping services do you use?
For orders of 1-6 items: USPS Priority
Mail
For orders of 7 or more items: UPS Ground
All orders to Alaska & Hawaii are shipped via
USPS Priority Mail only.
Why do you offer limited shipping
methods?
We try to be as accurate in shipping
costs as possible & we have determined that
our specified methods are the most cost effective
for our customers, which in turn allows us to charge
less. We also never charge a handling fee.
How do I place a return?
A return/exchange form is enclosed
with your shipment giving details of the return
process. Please fill it out according to the instructions
& include it with your returned merchandise.
If you have lost or did not receive this form, please
contact
us & we can fax you a copy.
How do I place an exchange?
A return/exchange form is enclosed
with your shipment giving details of the exchange
process. Please fill it out according to the instructions
& include it with the merchandise you wish to
exchange.
If you have lost or did not receive this form, please
contact
us & we can fax you a copy.
Are there any items not eligible
for returns and/or exchanges?
Yes. We cannot provide a return or
an exchange for any of the following:
Any item that does not have original tags
Any item that has been worn/washed
Any item that was not purchased at Uniform Corner
Monogrammed apparel
Landau Collegiate/School Spirit logo scrubs
Shoes
Clearance/Sale/Closeout items
Medical equipment such as stethoscopes, scissors
& sphygmomanometers
Socks & hosiery
Holiday print items
Do you provide return shipping expenses
incurred during a return or exchange?
Unless you have received an incorrect
product or physically flawed item from one of our
manufacturers, we do not refund or rebate shipping
expenses if a customer wishes to return or exchange
products purchased through our website. This is
standard practice amongst a majority of online &
catalog retailers.
Please see our recommendations for successful purchasing
above to help prevent returns & exchanges.
Why can't I complete my order once
I am in the shopping cart?
There could be several explanations
for this.
Initially, be sure you have completed all sections
in the checkout form which appear in red with an
asterisk. These are required responses which are
necessary to complete your order. If you have missed
one, your browser will not allow you to go forward
into another screen until you have reached completion.
If this does not resolve your problem
& allow you to checkout fully, the next step
is to make sure that your computer system has:
-JavaScript enabled.
-Cookies enabled. (Our shopping cart cookie expires
after 3 hours & does not gather information
from your computer)
-Browser privacy set to a level which you choose
which also accepts cookies.
-All current security update files & patches
for your operating system downloaded & installed
(such as provided
by Windows Update, etc.).
-Rebooted after making the above changes.
If possible, switch to a different browser if the
recommended changes above do not work for you. We
suggest using Internet Explorer 6 with all security
patches installed, as this is the browser our site
was developed & tested most often with.
Uniform Corner is not authorized to provide computer
technical support & can only make suggestions
based on previous testing, however you can contact
technical support for your specific operating system,
software dealer or browser developer for further
information & for step-by-step assistance.
Why can't I press the shopping cart
buttons on my screen?
You may not have JavaScript enabled
or your browser does not support it. If possible,
switch to a different browser or seek technical
support in enabling JavaScript on your computer.
How long will my items remain in
my shopping cart?
The shopping cart will retain items
ordered for three hours, after which the cookie
that holds this information will expire. During
this time, do not empty your cache or temp files
if you wish to retain this information.
My previous discount login code no
longer works. What can I do?
The last login code has expired,
however we have switched to an easier method of
providing discounts. Please email the
webmaster to receive a coupon code & instructions
on its usage.
I did not receive a confirmation
email with my order. What is wrong?
When you complete an order, our host
server sends a confirmation & receipt of your
order to the email address that you provide in checkout.
This transaction is entirely automatic & set
to occur 24 hours a day, 7 days a week.
If the email you typed in during checkout incorrect
or does not exist, you will not receive this confirmation.
However, if you do use the correct address it is
possible that a spam filter or blocker has prevented
its delivery.
The best way to prevent this from occuring is to
manually allow emails from UCService@UniformCorner.com
to pass through your filter settings. If you cannot
change your settings manually, add our address into
your address book.
If your ISP considers this legitimate receipt email
to be spam & they filter from the server side,
you may contact your ISP to have our mail allowed
into your inbox.
I cannot get past the credit card
number entry screen. What can I do?
The CVV2 digit on the back of your
credit card protects you from theft & fraud.
We require this numerical
identification & the form will not allow you
to place an order without this information.
If you have correctly entered your CVV2 digit &
you are still unable to complete the transaction,
please follow
the steps listed above under "Why can't I complete
my order once I am in the shopping cart?"
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